Frequently Asked Questions

Orders are dispatched within 2–4 business days. Delivery usually takes 3–10 working days depending on your pincode.

Yes, on orders above ₹5,000. Orders below that carry a flat delivery charge, shown at checkout before you pay.

Yes. Once your order ships you will receive an email or SMS with a tracking link. You can also use the Track Your Order page.

You can cancel any time before the item ships: contact us with your order number. After cancellation the money is refunded within 5 business days.

Not at the moment. We ship within India only.

No. Every order is prepaid through UPI, cards, net banking or wallets at checkout.

We accept returns and exchanges when the request is raised within 72 hours of delivery and the piece is unused, unworn and in original condition with all tags, dust bag, fillers and packaging intact. Full detail is on the Return & Exchange Policy page.

Email love@ardorilabel.com with your order number, the reason and photos of the product. Once approved we arrange a reverse pickup where the pincode is serviceable.

Refunds reach the original payment method within 7–14 business days of the quality check being approved.

Sale and discounted products, custom orders, monogrammed or personalised pieces, made-to-order items, and anything damaged by improper use, water or chemicals.

Store it in the provided dust bag, keep it away from direct sunlight, wipe it with a soft dry cloth and condition the leather every 6–12 months. The Handbag Care guide covers this in full.

Yes. Vegetable-tanned leather develops a patina as it ages. That change is a natural characteristic, not a defect.

The 8-month workmanship warranty covers manufacturing defects: stitching and seam failures, hardware defects such as zippers, clasps and buckles, and glue or adhesive failures. Normal wear and tear is not covered.

Email love@ardorilabel.com with your order number, photos or video of the issue and a description. If the claim is approved we repair the piece free of charge, or replace it when repair is not possible.