Warranty Policy

We offer an 8-month workmanship warranty on all Ardori products.

What is covered

• Stitching issues and seam failures
• Hardware defects: zippers, clasps, buckles and rings
• Glue or adhesive failures arising from manufacturing

What is not covered

• Normal wear and tear from regular use
• Leather ageing, patina development or slight creasing, which is natural for genuine leather
• Stains, cuts, scratches or water damage
• Damage from misuse, overloading or improper care
• Colour fading from sun exposure, a natural trait of leather
• Damage from exposure to water, chemicals or harsh cleaners
• Alterations or repairs carried out by third parties

How to claim

Email us with your order number, clear photos and video showing the issue (include your original unboxing video if you have it), and a description of the problem. Our team examines the claim and confirms whether it is covered. If approved, we offer a free repair, or a replacement where repair is not feasible.

Warranty exclusions

• Proof of purchase is required for all warranty claims
• Products bought from unauthorised sellers are not covered
• The warranty is non-transferable

Beyond the warranty

After the 8-month period we still repair Ardori pieces for a nominal fee. Get in touch and we will talk through the options.

Leather care and usage

Damage caused by improper care or misuse is not covered under warranty. The Handbag Care guide sets out how to store, handle and clean your piece.

Need help with your order? Write to love@ardorilabel.com or message us on WhatsApp at +91 97023 04058.