Return & Exchange Policy

Eligibility for returns and exchanges

We accept exchanges and returns for refunds only if:

• A return request is raised within 72 hours of delivery
• The product is unused, unworn and in original condition
• All tags, dust bag, fillers and packaging are intact
• The item is not part of a sale, a custom order, a monogrammed or personalised piece, or a made-to-order item

If the product shows signs of wear, odour, stains, damage, misuse or missing packaging components, the return or exchange will be rejected and the item shipped back to you.

Non-returnable items

• Discounted or sale products
• Items damaged by improper use, exposure to water or chemicals, or lack of care

Damaged or defective products

If you receive a defective, damaged or incorrect item:

• Raise a claim within 24 hours with photos and your unboxing video (our courier partners require it)
• We replace the piece at no extra cost after inspection
• Exchanges are subject to availability. Where a piece is unavailable, we issue a refund

How to return or exchange

Email us with your order number, the reason for the return or exchange, and photos of the product. Once approved we schedule a reverse pickup where the pincode is serviceable. After our quality check, the exchange or return is processed within 4–7 business days.

Return shipping

• One free return or exchange is allowed per order, for serviceable pincodes
• For non-serviceable pincodes, you will need to ship the item back at your own cost
• If delivery fails because of an incorrect address, an unreachable phone number or a refused parcel, re-shipping charges apply

Refund processing

Refunds reach the original payment method within 7–14 business days of the quality check being approved.

Cancellations

You can cancel an order at any time before the item ships: contact us with your order number. After a cancellation request, the money is refunded within 5 business days.

Need help with your order? Write to love@ardorilabel.com or message us on WhatsApp at +91 97023 04058.